
You can permanently close your Wakeel account and remove everything linked to it whenever you want. This page covers both ways to do it: from inside the app, and by email if you can no longer sign in.
This is instant. The moment you confirm, your account and your data are removed right away, with nothing left pending.
If you cannot use the app or get logged in, just write to us and we will handle it for you.
We do not just deactivate your account, we permanently delete it. That covers:
Immediate. Everything is deleted the moment you confirm.
Within 7 days of us verifying it is you, usually much sooner.
Your data can sit in our encrypted backups for up to 30 days before those are rotated out automatically. Nothing in the app can reach those backups.
Not possible. Once it is deleted we cannot restore any of it. If you come back later, you will be starting a fresh account.
If you have submitted a payment proof or a case is currently underway, the app will hold off on deleting your account. Finish or cancel that consultation first, then delete. This is there so the person on the other side does not suddenly lose the chat, the payment record, and the case history.
Write to us at support@wakeelbooking.com and we will get back to you within 5 business days.