TERMS OF SERVICE
Terms of
Service.
These Terms of Service govern your use of the Wakeel Booking platform. Please read them carefully before using our services. By using Wakeel Booking, you agree to be bound by these terms.
- Effective: Jan 1, 2025
- Jurisdiction: Pakistan
- Language: English
- Version: 2.0
یہ دستاویز صرف انگریزی میں دستیاب ہے۔ یہی وہ متن ہے جو گوگل پلے کو جمع کرایا گیا ہے۔
Acceptance of Terms
Agreement to Terms
By accessing or using the Wakeel Booking platform — whether through our website or mobile application — you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our platform.
Eligibility
You must be at least 18 years of age to use Wakeel Booking. By using our platform, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement under Pakistani law.
Account Registration
To access most features of Wakeel Booking, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
Changes to Terms
Wakeel Booking reserves the right to modify these Terms at any time. We will notify registered users via email at least 14 days before any material changes take effect. Continued use of the platform after changes constitutes acceptance.
Platform Nature & Limitations
Technology Platform Only
Wakeel Booking is a technology platform that connects users with independent licensed advocates. Wakeel Booking is NOT a law firm and does NOT provide legal services. The legal relationship exists solely between the client and the advocate.
No Attorney-Client Relationship
Using the Wakeel Booking platform does not create an attorney-client relationship between you and Wakeel Booking. Any such relationship is formed exclusively between you and the advocate you engage through our platform.
Advocate Independence
Advocates on Wakeel Booking are independent professionals, not employees or agents of Wakeel Booking. Wakeel Booking does not direct, control, or supervise the legal advice provided by advocates on our platform.
No Legal Advice from Wakeel Booking
Nothing on the Wakeel Booking platform — including descriptions, categories, or any content — constitutes legal advice from Wakeel Booking. Always consult a qualified advocate for advice specific to your legal situation.
User Obligations
Accurate Information
You agree to provide truthful and accurate information when describing your legal matter. Providing false or misleading information to an advocate may constitute a criminal offense under Pakistani law.
Respectful Conduct
You must treat advocates and Wakeel Booking staff with respect at all times. Harassment, threats, abusive language, or discriminatory conduct will result in immediate account suspension and potential legal action.
No Platform Circumvention
You must not attempt to communicate with advocates outside the Wakeel Booking platform for the purpose of avoiding platform fees. Discovery of circumvention attempts will result in permanent account termination.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify Wakeel Booking of any unauthorized use of your account at support@wakeelbooking.com.
Prohibited Uses
You may not use Wakeel Booking for any unlawful purpose, to solicit illegal activity, to transmit spam, to attempt to gain unauthorized access to our systems, or to engage in any conduct that restricts others from using the platform.
Advocate Obligations
Verification Requirement
All advocates must provide valid Bar Council registration details and CNIC for verification before being listed on the platform. Providing false credentials is grounds for immediate permanent removal and may be reported to the Pakistan Bar Council.
Professional Standards
Advocates must comply with all applicable rules of professional conduct as prescribed by the Pakistan Bar Council and relevant Provincial Bar Councils. Wakeel Booking reserves the right to remove advocates who violate professional standards.
Response Commitment
Advocates who accept a booking must respond to the client within the agreed consultation time. Repeated failure to honor accepted bookings will result in account suspension and forfeiture of pending earnings.
Fee Transparency
Advocates must set their consultation fees honestly and may not charge users amounts beyond what is displayed on their profile. Any attempt to solicit additional payments outside the platform is strictly prohibited.
Confidentiality
Advocates must maintain strict client confidentiality in accordance with legal professional privilege under Pakistani law. Wakeel Booking's secure chat system is designed to support this obligation.
Payments & Fees
Commission Structure
Wakeel Booking charges a commission of 10-15% on each completed consultation. This commission is automatically deducted from the consultation fee before payment is released to the advocate. The exact commission rate is displayed in the advocate's dashboard.
Payment Processing
All payments are processed through JazzCash and Easypaisa. By making a payment, you agree to the terms and conditions of the relevant payment processor. Wakeel Booking acts as an intermediary holding funds in escrow until consultation completion.
Refund Policy
Full refunds are available if an advocate cancels a confirmed booking or fails to appear for the consultation. Partial refunds (50%) are available if a user cancels more than 2 hours before the scheduled consultation time.
No-Show Policy
If a user fails to appear for a confirmed consultation without cancellation, the full consultation fee is forfeited. If an advocate fails to appear, a full refund is processed within 3-5 business days.
Advocate Payouts
Advocates receive their earnings (consultation fee minus Wakeel Booking commission) within 3-5 business days of consultation completion. Minimum withdrawal threshold is PKR 1,000. Withdrawals are processed via JazzCash or Easypaisa.
Cancellation & Refunds
User Cancellation — More than 2 hours before
Full refund to original payment method. No cancellation fee applies. The advocate is notified immediately and the time slot is made available to other users.
User Cancellation — Less than 2 hours before
50% refund to original payment method. A cancellation fee of 50% of the consultation fee is charged to compensate the advocate for the reserved time slot.
User Cancellation — No Show
No refund. The full consultation fee is paid to the advocate. Repeated no-shows may result in account restrictions.
Advocate Cancellation
Full refund to the user within 3-5 business days. The advocate receives a warning. Three cancellations within 30 days results in temporary suspension. Five cancellations results in permanent removal.
Dispute Resolution
If you believe a refund has been incorrectly processed, contact support@wakeelbooking.com within 7 days of the consultation date. Wakeel Booking will review the dispute and issue a final decision within 10 business days.
Prohibited Activities
Fake Reviews
Submitting false, fabricated, or incentivized reviews is strictly prohibited. Wakeel Booking employs automated and manual review verification systems. Accounts found submitting fake reviews will be permanently banned.
Impersonation
You may not impersonate any person or entity, including but not limited to other users, advocates, Wakeel Booking employees, or government officials. Impersonation is a criminal offense under the Pakistan Electronic Crimes Act (PECA) 2016.
Unauthorized Data Collection
You may not use automated tools, bots, scrapers, or any other means to extract data from the Wakeel Booking platform without explicit written permission from Wakeel Booking.
Intellectual Property Violations
You may not reproduce, distribute, modify, or create derivative works from any content on the Wakeel Booking platform without prior written consent. This includes lawyer profiles, platform design, and all proprietary content.
Security Violations
Attempting to probe, scan, or test the vulnerability of our systems, or to breach security or authentication measures, is strictly prohibited and will be reported to law enforcement authorities.
Limitation of Liability
Service Availability
Wakeel Booking provides the platform on an 'as is' and 'as available' basis. We do not guarantee uninterrupted, error-free service. We will not be liable for any losses arising from platform downtime or technical failures.
Quality of Legal Services
Wakeel Booking is not responsible for the quality, accuracy, or outcome of legal advice provided by advocates. All legal matters are handled exclusively between the user and the advocate they engage.
Maximum Liability
To the maximum extent permitted by Pakistani law, Wakeel Booking's total liability to you for any claim arising from use of the platform shall not exceed the total amount you paid to Wakeel Booking in the 3 months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Wakeel Booking, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.
Governing Law & Disputes
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Islamabad, Pakistan.
Dispute Resolution Process
Before initiating any legal proceedings, you agree to first attempt to resolve any dispute with Wakeel Booking through good-faith negotiation. Contact support@wakeelbooking.com with a detailed description of your dispute.
Arbitration
If negotiation fails, disputes shall be resolved through binding arbitration under the Pakistan Arbitration Act 1940, conducted in Islamabad in the Urdu or English language as agreed by the parties.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive the right to participate in any class action or representative proceeding against Wakeel Booking.
Contact Information
General Inquiries
For general questions about these Terms of Service, email support@wakeelbooking.com. Our legal team responds to all inquiries within 5 business days.
User Support
For platform support, booking issues, or payment disputes, email support@wakeelbooking.com. Support is available Monday through Saturday, 9 AM to 6 PM PKT.
Registered Office
Wakeel Technologies Pvt. Ltd., Islamabad, Pakistan. All formal legal notices must be delivered to our registered office via registered post with acknowledgment due.
Questions about these Terms?
Contact our legal team at support@wakeelbooking.com — we respond within 5 business days.